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Barbershop Etiquette
Whether your hair was recently cleaned by yourself or at Silk Barbers, we love working with clean and product-free hair for three reasons: (1) Clean hair provides the BEST haircut result for you, plus it feels better! (2) Product in hair can build up in barbering tools and cause long term damage. (3) In the hair and beauty industry, working with clean hair is important for the health and safety of YOU and our staff - we love our job and we take your style seriously :)

Weekend and Public Holiday Service Fee
A service fee of $5 is added for bookings on weekends, and $10 for bookings on public holidays. Please understand that this is because our team members are entitled to higher wages on weekends and public holidays.

Lateness, No Show, & Cancellation Policy
Our time is valuable and so is yours. If you're late for your appointment, you lose that time. If you provide less than 24 hours notice to cancel your appointment, you'll be charged 30% of your booking value via your nominated card. In turn, we promise to honour our appointments and be on time as well. If you don't show, you'll be charged 50% of your booking value.

Please notify us via text or phone call if you are running late, and we'll try our best to offer your allotted time; however, if our schedule is too full for the day, we may require part or all of your services to be rescheduled. Please understand that common unexplained no shows can affect our business, which gives us the right to refuse future services. In the case that your chosen barber is too ill to follow through with bookings, we'll notify you by email, phone call and/or text message as soon as possible, and your booking will be rescheduled.

Payments
Your nominated card will NOT be charged before or after your haircut. These details are only stored upon booking for no show protection (please refer to our cancellation policy below). Please rest assured we use a secure transaction system. Client card details are securely encrypted with Fresha Pay using industry standard PCI compliance. Sensitive card details cannot be viewed by our team members. After your service, we accept Eftpos. All payments must be processed on the day and place of service. A surcharge of 1.9% applies to all Eftpos transactions. Our service and product prices are based on careful and on-going analysis of the fair market value. Please respect our time, skills, and labour. Our prices are not negotiable. We may offer discount deals from time to time. All discounts cannot be used in conjunction with each other.

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