By appointment only.
Whether your hair was recently washed by yourself or at Silk Barbers, we only work with clean and product-free hair for three reasons: (1) Clean hair provides the BEST haircut result for you, plus it feels better! (2) Product in hair can build up in barbering tools and cause long term damage. (3) In the hair and beauty industry, working with clean hair is important for the health and safety of YOU and our staff - we love our job and we take your style seriously!
Hair Wash Service is $5. Please include this service in your booking if you know you will need it (e.g. you're coming back from the gym, have high sebum, or went to work with product in your hair). This would allow an accurate allotted time for your appointment, thus avoid your service going overtime into the next client's appointment.
Public Holiday Service Fee
A service fee of $10 for bookings is added on public holidays. Please understand that this is because our team members are entitled to higher wages on public holidays.
Lateness, No Show, & Cancellation Policy
Our time is valuable and so is yours. If you're late for your appointment, you lose that time. Appointments can be cancelled or rescheduled online. Appointments cancelled within 2 hours will result in a 50% charge of your booking value via your nominated card. In turn, we promise to honour our appointments and be on time as well. If you don't show, you'll be charged 100% of your booking value.
Please notify us via text or phone call if you are running late, and we'll try our best to offer your allotted time; however, if our schedule is too full for the day, we may require part or all of your services to be rescheduled. Please understand that when you cancel late or simply not show, our barber chair remains empty. Common occurrences of uncommitted bookings can affect the humble income of our small business, which gives us the right to refuse future services.
In the case that your chosen barber is too ill to follow through with bookings, we'll notify you by email, phone call and/or text message as soon as possible, and your booking will be rescheduled.
Your nominated card will NOT be charged before your haircut. These details are stored upon booking for no show protection (please refer to our cancellation policy). Please rest assured we use a secure transaction system. Client card details are securely encrypted with Fresha Pay using industry standard PCI compliance. Sensitive card details cannot be viewed by our team members.
After your service, we accept Eftpos or Fresha Pay. All payments must be processed on the day and place of service. A surcharge of 1.9% + 26c applies to the total of all Eftpos and Fresha Pay transactions. Our service and product prices are based on careful and on-going analysis of the fair market value. Please respect our time, skills, and labour. Our prices are not negotiable. We may offer discount deals from time to time. All discounts cannot be used in conjunction with each other.