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Whether your hair was recently cleaned by yourself or at Silk Barbers, we love working with clean and product-free hair for three reasons: (1) Clean hair provides the BEST haircut result for you, plus it feels better! (2) Product in hair can build up in barbering tools and cause long term damage. (3) In the hair and beauty industry, working with clean hair is important for the health and safety of YOU and our staff - we love our job and we take it seriously :)
Your credit card will NOT be charged before or after your haircut. These details are only stored upon booking for advanced no show protection (please refer to our cancellation policy below) and for easy processing of refunds if required. Please rest assured, we use a secure transaction system. Client card details are securely encrypted with Fresha Pay using industry standard PCI compliance. Sensitive card details cannot be viewed by our team members. After your service, we accept Eftpos. All payments must be processed on the day and place of service. A surcharge of 1.9% applies to all Eftpos transactions. Our service and product prices are based on careful and on-going analysis of the fair market value. Please respect our time, skills, and labour. Our prices are not negotiable. We may offer discount deals from time to time. All discounts cannot be used in conjunction with each other.
Weekend and Public Holiday Service Fee
A service fee of $5 is added for bookings on weekends and public holidays. Please understand that this is because our team members are entitled to higher wages on Sundays and public holidays.
Lateness, No Show, & Cancellation Policy
Our time is valuable and so is yours. If you're late for your appointment, you lose that time. If you don't show, or if you provide less than 24 hours notice to cancel your appointment, you'll still be charged in full via credit card. In turn, we promise to honour our appointments and be on time as well.
Please notify us via text or phone call if you are running late, and we'll try our best to offer your allotted time; however, if our schedule is too full for the day, we may require part or all of your services to be rescheduled. Please understand that common unexplained no shows can affect our business, which gives us the right to refuse future services. In the case that your chosen barber is too ill to follow through with bookings, we'll notify you by email, phone call and/or text message as soon as possible, and your booking will be rescheduled.